Business Function
Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure
Responsibilities
Manage collection activities of assigned location through team and collection agencies
Ensure the DCA complies with Bank's Outsourcing requirement
Review & investigates customer complaints on DCA
Review customer's settlement proposal when raised by the DCA
Perform Controlled Self-Assessment on the DCA on a month on month basis
Capacity planning for DCA's from time to time
Check on timely account allocation to the DCA
Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts
Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage
Checking of Invoices raised by DCA and tracking for timely payment to DCA's
Any other responsibility assigned to him/her from time to time by the Supervisor
Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding
Additional Responsibilities
Working on implementation of Collection Management system for India Consumer business
UAT Testing of various modules of Collection Management system(CMS)
Testing of mobility solution & Agency Management module as part of the CMS implementation
Liaison with local & regional technology team for timely delivery of various Collection system module
Acting as a back-up to system administrator for CMS
Preparing training document for Collection Management system
Requirement
At least 10 years of experience in Retail Collection (Mortgages, Unsecured Loans, Credit Cards, Small Business Loans)
Graduate/Post Graduate along with sound domain knowledge in Retail Collections
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Primary Location
India-Tamil Nadu-Chennai Main-eLVB
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
May 9, 2024, 1:13:23 PM
Full time