Support Back Office Sales

1) Job Purpose

The purpose is to provide essential support and assistance to front-line sales and marketing team and ensure seamless and positive customer experience . By working collaboratively with front-line team and other departments contribute to overall success and effectiveness of organizations customer service efforts.

3) Job Context & Major Challenges:

Generating Proforma Invoices for customer orders.

Recording bank transactions after confirming TDS 194Q compliance by customers.

Issuing Internal Requisition and Stock Order (IRSO) to warehouses.

Generating Delivery Orders based on Purchase Orders or customer communication.

Providing shipment details to customers.

Coordinating daily dispatch plans with customers and warehouse personnel.

Updating Area Sales Managers (ASMs) regularly on stock status and transit reports.

Managing and resolving issues related to rejected materials in collaboration with customers and warehouse teams.

Handling customer bookings in the absence of team members.

Persistent follow-up with customers for payment and TDS information.

Updating customers on ledger balances and notifying them of any additional payments required for Delivery Order issuance.

Supplying marketing-related documents to the finance team as requested by auditors.

Coordinating with accounts and customers for any discrepancies in LC and BG transactions.

Providing Channel Finance data to the accounts team for payment follow-ups.

Coordinating with the logistics team to address any delays in dispatch.

Ensuring timely resolution of customer issues by coordinating with relevant teams escalating to ASM if needed.

Collaborating with customers for daily sales planning.

Issuing Delivery Orders (Sales Orders) on a daily basis for sales fulfilment.

Managing daily bookings, including Customer Daily London Metal Exchange (LME) transactions and entering Quantity Proposal (QP) in the system.

Documenting contractor bills for Yantra.

Generating Proforma Invoices for Domestic/Deemed customers requiring Letters of Credit or payment against orders.

Handling the management of rejected/returned materials through coordination with the plant quality and logistics teams.

Recording bank receipt entries in the system and coordinating with the commercial team for finalizing bank transactions, adjusting Bank Guarantees (BG), and Letter of Credit (LC) related transactions.

Issuing Stock Transfer Advice (STA) for daily material movement from the plant to respective warehouses.

Meeting day-to-day customer requirements, including dispatch notifications, Pre-Billed Not Delivered (PBND) and Delivered Not Billed (DBND) details, Quantity Proposal (QP) LINK details, customer credit assessments, and providing invoice copies as needed.

Conducting day-to-day stock planning based on on-hand stock, materials in transit, and aging inventory.

Full time