Associate Customer Support

Role: Associate Customer Support

Location: Chandigarh

Duration: Full Time

Job Description:

KEY ATTRIBUTES

⮚Excellent interpersonal skills, with the ability to troubleshoot functional and non-functional issues correctly and clearly to external customers and internal stakeholders.

⮚Should have knowledge in problem cause identification.

⮚Should be able to handle arguments, service denials and rebuttals effectively.

⮚Should be able to display accountability and ownership in every customer interaction.

⮚Strong time management skills

⮚Should be flexible in learning different processes and be cross-skilled.

⮚Handle high anxiety customers with a composed attitude.

⮚Should have good phone etiquette and call handling skills.

⮚Phenomenal conflict-resolution skills

QUALIFICATION / ELIGIBILITY CRITERIA:

⮚100% WFO

⮚Undergraduate / Graduate in any stream (Graduate Preferred)

⮚Fresher & Experienced (6 months to +1 year relevant experience; Consultant Role - BPO) (Experienced Preferred)

⮚Flexible to work in rotational shifts, 6 days working.

⮚Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response.

⮚Typing speed & accuracy of 25 WPM with 85% accuracy

Full time