ITIL - Incident Management

ITIL - Incident Management

• Overseeing the incident management process and team members involved in resolving the incident.

• Responding to a reported service incident, identifying the cause, and initiating the incident management process.

• Collaborating with the incident management team to ensure that all protocols are diligently followed.

• Logging all incidents and their resolution to see if there are recurring malfunctions.

Location: Pune and Hyderabad

Experience 2+ yrs Relevant

Looking for Immediate joiners only

Proficiency in:

Driving technical bridges and submitting Post Incident summary reports

Support window: 24X7X365 with weekend rotational shifts

Expertise in managing multiple projects within the Service Management portfolio and

achieving the SLA/KPI targets.

Good communication and interpersonal skills strong analytical capabilities and

good customer management skills

Ability to address operational issues, resolving performance bottlenecks with expertise

in improving business performance and achieving desired objectives and organizational growth

FACE-TO-FACE interview

Full time