Success Guide- French

Job CategoryCustomer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Success Guide - Job Description

The role of the Success Guide will be responsible for helping to grow customers' value and improve adoption at scale. The Success Guide will engage with customers across all account segments, delivering 1:Many programs and 1:1 Success Guidance to Salesforce customers. They will partner with Success Managers and the Sales teams. Success Guides play a crucial role in providing the right recommendation at the right time, enabling customer value realization at scale.

The ideal candidate is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1:1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.

Responsibilities:

Deliver 1:1 & 1:Many customer engagements

Action Best Practice Insight

Product Education

Technical Advice

Adoption Guidance

Accelerate Feature / Cloud Adoption

Manage Consultative Engagements with Customers

Drive Guided Success Engagements

Support Success Teams

Required Compulsory Qualifications & Skills:

Engineering degree preferred

Overall 5+ years of experience with a minimum of 3 years of relevant work experience in one or more Salesforce products including Service, Platform, Commerce Cloud, etc.

Experience of 1 year working on Sales Cloud

Proficiency in both French and English, including the ability to read and write, is necessary to effectively engage with customers.

Preferred Sales Cloud Consultant certified

Preferred Qualifications & Skills:

Working knowledge of the overall Salesforce platform suite and applications

Proven success leading customer-facing presentations and engagements

Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution

Proven ability to manage time and prioritize activities while performing effectively under pressure

Support Success and Sales Teams to ensure that customer gets maximum value out of the platform

Understanding of business analysis, change management, user adoption, release management, and governance

Soft Skills:

COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

PASSION: Passionate about Customer Success and a great listener

CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with

TRUST: Ability to earn the trust of the customer and live the company's core values

Accommodations

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is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with.

Salesforce welcomes all.

Full time