AM HDO Gaya

Expected Key Results Activities (Detailed KPIs)

Reduction in Copper cuts all across circle SR Inflow reduction

SLA enhancement

Lesser MTTR

Proactive Copper maintenance Proactive health corrections for the bad quality lines basis and FD reports to reduce the OSP & Wire Center related complaints.

100% Incidences capturing into remedy system To Strengthen the Reward/Penalty towards third party vendors.

Strengthen the UGCM Contract

Capturing of all trouble tickets into designed systems.

Reduction in ERP cases Reduction in ERP cases keeping NEs healthy

Proactive approach towards NE dechoking

Opex & Budget Control Responsible for Opex & budget control & cost reduction.

Demostrate (Key competencies)

Strong analytical skills

Strong communication skills

Understanding of customer life cycle

Experience of handling large teams

Knowledge of wireline/broadband /internet business

Knowledge of copper parameters & related toolsfa

Innovative

Full time