Lead Technical Instructor, Webinars (Platform/MuleSoft)

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Job Category

Employee Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Join our dynamic team as a Technical Instructor - Webinars, focused on delivering exceptional 1:Many customer engagements, empowering individuals and organizations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. You will show customers how to design, code, test, debug, package and deploy, using best practices on the Salesforce or MuleSoft Anypoint Platform. As a key member of our team, you will play a crucial role in accelerating technical features and cloud adoption, while ensuring high levels of customer satisfaction and success.

Responsibilities

Deliver technical, high standard 1:Many customer engagements, tailored to various levels of expertise, including beginner, intermediate, and advanced.

Answer real-time questions from customers and provide additional resources

Ability to explain complex features in an easy-to-follow manner

Ability to demonstrate features and functionality with hands-on demos and exercises

Held up as a standard of excellence in delivering effective, well-managed and well-facilitated webinars

Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies

Action Best Practice Insight including:

Product Education

Technical Advice

Adoption Guidance

Accelerate Feature / Cloud Adoption

Manage Consultative Engagements with Customers

Drive Guided Success Engagements

Cross-collaboration with the Product Education team including Content Development, Delivery and Success Guides

Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)

Maintain a 70% Utilization Targets

Required Compulsory Qualifications & Skills

Bachelor's degree in Computer Science, Information Technology, Engineering or a related field; advanced degree preferred.

Salesforce Platform Developer I and II and/or MuleSoft Developer certification is required; additional certifications such as Platform App Builder, Platform Developer, MuleSoft Architect or Salesforce Architect certifications are a plus.

Overall 3+ years of experience with a minimum of 1 years of relevant work experience on Salesforce and/or MuleSoft platform products

Proven success leading customer-facing presentations and engagements

Experience with virtual training platforms and tools, such as Zoom or WebEx

Programming Skills: JavaScript, Java, C#, HTML and CSS, SOQL and SOSL, REST and SOAP APIs, Apex and Visualforce.

Preferred Qualifications & Skills

Working knowledge of the overall Salesforce platform suite and applications

Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution

Proven ability to manage time and prioritize activities while performing effectively under pressure

Support Success and Sales Teams to ensure that customer gets maximum value out of the platform

Understanding of business analysis, change management, user adoption, release management, and governance

Soft Skills

COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

PASSION: Passionate about Customer Success and a great listener

CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with

TRUST: Ability to earn the trust of the customer and live the company's core values

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Full time