Associate Student Services

About Us

We are SVKM's NMIMS Centre for Distance and Online Education (NCDOE) - India's Premier Institution for with core focus on Distance & Online learning. Visit us at for more information.

Job Title Associate Student Services Reports to Territory Manager

Job Purpose

This is a critical role within sales team, which provide support to AEPs to drive admissions and ensure seamless service to students. This position requires local travel and help sales teams to be more effective.

Key Responsibilities

Student On boarding

Liaison with AEP for sales, support and services – ensure smooth on-boarding of students.

Manage all service requests and challenges that the AEP's face.

Manage walk-ins & counsel new registrations at Learning Centers.

Manage SLAs of Student documentation.

Ensure student feedback is obtained in order to maintain the highest levels of student Satisfaction.

AEP Coordination

Training AEP's on various student services.

Coordinate with various departments internally to get all issues resolved.

Administration

Manage all Service Requests and Challenges at local centers.

Ensure first class service experience for existing students.

Aggressively pursue targets set for the year.

Liaise with HO/Internal departments for Student's queries

MIS & Reports

Create and manage reports on the CRM and LMS

Stakeholder Collaboration

work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to students for on boarding

Key InteractionsInternal StakeholdersExternal Stakeholders HODs at NCDOE Authorized Enrolment Partners (AEPs) University Functions Students/ Parents

Dimensions

This is an individual contributor role

Require local travel in assigned geography.

Requirements- Skills & Competencies

Service oriented approach, Good written and verbal communication

Analytical abilities & preferred to have hands-on experience on a CRM.

Ability to multi-task and deliver against a number of priorities

Proficient in Microsoft Office packages

Active listening, Negotiation skills & conflict management

Advantageous to have knowledge of the local language

High emotional intelligence abilities

Requirements- Education & Work Experience

Graduate or PG/MBA

Preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.

Minimum of 3+ years in successful sales and services preferably with Telecom, Financial Services and/or Education Industry

Work Exposure to Distance Education/Ed Tech sector will be added advantage.

Full time