Payment Fraud Associate I

Effectively review investigate purchases or events to identify fraudulent behaviors

Investigate users and orders in a thorough, unbiased and fair manner

Leverage a variety of data sources to establish informed decisions

Use back office tools to take appropriate actions on user accounts or orders

Provide stellar assistance to our users regarding fraudulent charges activities

Collaborate with the Payment and Support teams to troubleshoot issues

Interact with the Poshmark community about sensitive issues in a professional manner

6-Month Accomplishments:

Familiar with Poshmark policies, processes, and procedures

Familiar with all Poshmark internal tools

Learn about all fraud types and become comfortable making decisions

Work independently and cross functionally to streamline processes to improve fraud processes

12+ Month Accomplishments:

Complete and exceed all 6-month responsibilities

Become a master in fraud and be able to determine all fraud types with no additional help

Work on a few ongoing projects at a time

Desired Skills:

B.A. or B.S. required, new graduates are welcome

Great attention to detail highly organized

Passionate about community helping our users

Strong work ethic

Excellent verbal written communication skills

Endless patience contagious positive energy

Inherently curious

Confidence to work with upper management

Collaborative personality

Experience using Microsoft Excel is a plus

Full time