Technology Service Analyst - Associate

The Technical Analyst for Client Journey Tribe will be responsible for all client facing digital channel applications. They will be responsible for communicating technical specifications to business management while communicating with technical teams a business s project needs. A Technical Analyst will be an important bridge between those whose jobs are technical, and those who do not understand technical language or do not have a higher level of technical abilities.

Deutsche Bank is actively renewing its digital channels and has started many strategic and challenging projects. Next to some major technological changes Deutsche Bank has decided to step into the Agile software development methodology to improve its agility and reduce time to market without scarifying quality.

What we ll offer you

As part of our flexible scheme, here are just some of the benefits that you ll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under child care assistance benefit (gender neutral)

Flexible working arrangements

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Analyze all business requirements and recommend appropriate applications and technology for same and design all data flow charts and diagrams got processes and provide effective solutions to all issues.

Evaluate all the banks technical non-functional requirements to be added in the scope of development or implementation.

Administer the IT systems assigned to you and recommend efficient modifications to systems to improve efficiency, reduce cost of all operations and determine appropriate procedures for all IT technologies and assist in all equipment configurations.

Train all new employees on all IT procedures and processes and assist compliance to all standard and technical metrics and provide expert knowledge to resolve all IT issues.

Design an effective technical architecture with the help of solution architects within the squad and assist to incorporate all new technologies into IT systems.

Coordinate with all business and IT partners and analyze all business requirements of clients and provide resolutions for all business and IT associate issues.

Evaluate all IT architecture and develop required presentations, white papers and update confluence pages for all technical processes.

Coordinate with all software vendors to perform investigations on all application issues and provide effective resolutions for same and assist all team members to evaluate technical processes and provide an effective interface with all vendor partners.

Coordinate with infrastructure and operations departments and maintain compliance to all regulations and collaborate with IT architecture team to perform risk assessment on projects.

Assist all business partners to analyze changes in requirements and provide enhancements to all applications and provide support to all 3rd party software tools and maintain knowledge of all management process.

Your skills and experience

Minimum 8-14 years experience in a in a similar role.

Experience in working in Private or Retail Client facing digital channel applications like online & mobile banking, eKYC, digital client onboarding, video-kyc, etc. Management application implementations, IT Risk, IT Run the Bank and Support domains;

Knowledge of risk related frameworks (COBIT, ISO 27K)

Experience in working on technical risk management/audit subjects;

Technical background required, experience in Java Enterprise environment with knowledge of web- and application- servers is a plus;

Hands-on ITIL experience is a plus.

Experience with distributed/multi-locations teams

Familar with Agile Team management tools (JIRA, Confluence)

Strong competencies regarding business & financial management in an IT-environment

Strong in communicating & collaborating with all stakeholders (business & IT)

Planning/Organizing: Able to manage work but also to make the estimate, scheme in detail, work on deployment plans and manage deadlines.

Flexibility: This skill requires the ability of controlling multiple assignments and tasks in which you can identify their important level then decide which should be done first, which should be last. You also need to adjust the tasks to suit with real condition and assignments.

Problem solving: Ability to manage unexpected events; control and deal with them quickly and efficiently. When confronted with a problem, you will need to collect information, analyze situation, point out solutions and apply them to solve perfectly in reasonable time.

Proven skills in all business management activities

How we ll support you

Training and development to help you excel in your career

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

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Full time