Associate - Finance & Accounts - RNI

Employee Type Third Party

Job Description

JOBDESCRIPTION - ASSOCIATE - FINANCE & ACCOUNTS (RETAILING & INCENTIVES)

About Us:

Nexdigm is an employee-owned, privately held, independentglobal organization that helps companies across geographies meet the needs of adynamic business environment. Our focus on problem-solving, supported by ourmultifunctional expertise enables us to provide customized solutions for ourclients.

We provide integrated, digitally driven solutionsencompassing Business and Professional Services that help companies navigatechallenges across all stages of their life cycle. Through our direct operationsin the USA, Poland, UAE, and India, we serve a diverse range of clients,spanning multinationals, listed companies, privately-owned companies, andfamily-owned businesses from over 50 countries.

Our multidisciplinary teams serve a wide range ofindustries, with a specific focus on healthcare, food processing, and bankingand financial services. Over the last decade, we have built and leveragedcapabilities across key global markets to provide transnational support tonumerous clients.

From inception, our founders have propagated a culture thatvalues professional standards and personalized service. An emphasis oncollaboration and ethical conduct drives us to serve our clients with integritywhile delivering high quality, innovative results. We act as partners to ourclients and take a proactive stance in understanding their needs andconstraints, to provide integrated solutions.

Quality at Nexdigm is of utmost importance, and we areISO/ISE 27001 certified for information security and ISO 9001 certified forquality management.

We have been recognized over the years by globalorganizations, like the International Accounting Bulletin and Euro MoneyPublications.

Nexdigmresonates with our plunge into a newparadigm of business it is our commitment to.

To know more about us,visit

JOB DESCRIPTION:

Rolespecific skillsets:

..Strongbusiness process (Sales and Retailing) and technology analysis skills - abilityto understand MD&D/ similar industry and customer requirements

..Take thelead on distributor onboarding activities (Interviewing the dealer, Requirementgathering, Gap analysis, coordinating with various stakeholder, UAT, DealerAgreement Signoff, User Access Management, Documentation, Go-Live andSupport)

..Manage& tracking customer incidents/ new requests

..Handholdingcustomer resolving the issues through Phone, chat Remote Desktop, and emailcommunication channels as per the agreed SLAs

..Providethe necessary training to the distributor as per the need

..Dataanalysis skills - ability to interpret data and reports for businessrequirements

..Partnerwith Technical Support team members on various strategic projects when needed

..Runmonitoring reports for usage, performance, and/or availability.

..Manage themaster data for Dealer

CoreCompetencies:

.ServiceOrientation - Should be aware of both - the internal as well as externalcustomers and their needs and is committed to meeting the customers' evolving,long-term needs - the focus is on SERVICE

.ResultOrientation - Should be able to direct efforts towards developing andimplementing realistic action plans to meet business objectives with a senseof urgency - the focus is on achieving RESULTS

.Initiative -Onemust not only understand and accept the responsibilities towards his/her jobbut also proactively works towards identifying challenges and its resolution -the focus is on seeking SOLUTIONS

.Professionalism- Shouldhave in-depth knowledge of all functions and displays not only requiredskill-set, but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM

.Cooperation- Onemust ensure completion of all tasks at hand and simultaneously extends supportto team members and displays joint ownership towards achieving businessobjectives - the focus is on TEAMWORK

.Communication/Feedback- Shouldbelieve in providing feedback to other associates and receiving feedbacks toenhance performance, thereby meeting business objectives - the focus is on OPENCOMMUNICATION

Other Benefits:

.. Includes GroupMediclaim policy and Group Personal Accident Policy.

.. This is an employee incentive plan introduced to encourage, reward,and incentivize eligible employees towards long-term engagement, to optimizetheir performance and enable them to partake in the growth of the Organizationand further its best interests.

.. Bus facility (where available)is allocated to you based on your requirement and availability of seats.

..via careeraspirations discussions, rewards & recognition, long service awards.

.. through ContinuousLearning, Upskilling, and Training.

..: The WellnessCorner: Access to a mobile application that provides expert guidance onphysical, emotional, and mental well-being to you and your immediate familymembers.

.. Various support mechanisms likebuddy program for new joiners, childcare facilities for new mothers etc. aremade available for our Associates.

.. Access to a mobileapplication that provides expert guidance on physical, emotional, and mentalwell-being to you and your immediate family members.

Working Model:Work-from-office

Shift Timings:Nexdigm operates in multiple shifts to helpcater to our clients better:

Morning shift - 7:00 am to 4:00 pm

General shift - 9:30 am to 6:30 pm

Evening Shift - 3:30 pm to 12:30 am

Please Note: Shift timings differ basis the role. The shift timing allocated to youwill depend on the scope of work and will be communicated to you during theoffer discussion.

DESIREDCANDIDATE PROFILE:

Any Bachelor's Degree

0 - 2 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience

Should understand the Retail business including supply chain fundamentals and organizational hierarchy

Passion to be a part of a smart working and winning team

Ability to multitask in a fast-paced environment

Excellent ability to learn and articulate software-related and technical concepts

Strong active listening skills and excellent written and oral communications skills (English and Hindi)

Strong attention to detail when communicating with customers (verbal & written)

Ability to empathize with customers and convey confidence

Expertise working with Microsoft Excel and Reporting Tools

Strong documentation skills

Strong interpersonal and soft skills

HiringProcess:

Your interaction with us will include,but not be limited to,

-Technical/ HR Interviews

-Technical/ Behavioral Assessments - Accounting, Excel, Logicalreasoning

Finally, our people are our most valuable asset if you agree with us onthis, we would love to meet you!

Full time