Voice Support Engineer

Qualifications

Education – Any Graduation

Location – Chennai / Hyderabad

Experience : 1 year to 3 years plus of experience needed

Skills Required :

1. Good Communication with International Voice Support experience.

2. 24*7 shifts

3. Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues.

4. Basic knowledge on MS office

Roles & Responsibilities.

To maintain high login Efficiency (Availability) for customers

To resolve tickets within agreed SLA of ticket volume and time

To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies

To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases

To update worklogs and follow shift for escalation process and process compliance.

Full time