Office Manager

Job Description

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Evenings Off

Flexible Schedule

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Responsibilities

Document each customer contact in eAgent.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Maintain knowledge of new products and services.

Provide exceptional customer service and support.

Be outstanding at relationship building.

Develop and maintain client relationships.

Obtain prospects information such as name, address, vehicle information and enter into quote sheets.

Schedule appointments for sales staff to meet prospective customers.

Work independently and as part of a team.

Assess and identify the wants and needs of your customer(s) over the phone.

Attend industry events to network and build relationships.

Participate in regular team meetings and brainstorming sessions.

Attend training and continuing education courses.

Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Create relationships from a cold start.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Professional phone etiquette.

Excellent Spelling and Grammar skills.

Great Customer Service Skills.

Problem-Solving Capabilities.

Ability to tactfully handle stressful and difficult situations.

Ability to identify and solve problems, think critically, and make decisions quickly.