Medical Assistant

Job Description

Description:

SEMG Medical Assistant Job Description

Join Our Exceptional Healthcare Team!

Are you a medical assistant who is looking for a job that offers a supportive and collaborative work environment? Look no further!

At Southeast Medical Group, we are a team of dedicated and compassionate healthcare professionals who are committed to providing exceptional care for our patients. We are looking for a medical assistant who shares our values and is ready to join us in delivering top-notch care. As our new medical assistant, you will have the opportunity to:

Work closely with our primary care physicians and other healthcare professionals to provide high-quality care to our patients

Assist with a wide range of tasks, including scheduling appointments, taking vital signs, and preparing patients for exams

Contribute to a positive and team-oriented work environment

Enjoy competitive compensation and benefits, as well as opportunities for professional development and growth

To be successful in this role, you should have:

A medical assistant certification

Experience in a medical office setting

Excellent communication and interpersonal skills

A commitment to excellence and a willingness to learn and grow

If this sounds like the right job for you, we want to hear from you! Please send your resume and a brief note about why you would be a great fit for our team. We can't wait to meet you!

Certified Medical Assistant-1

Responsibilities

Provides immunizations to patients, takes vitals, rooms on patients, clinical/clerical duties

Prepares patients for physicians visit, preforms tests and files appropriate documents.

Receive and direct phone calls, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients

Performs a variety of patient care activities to assist physicians and nursing personnel

Delivers quality customer service and maintains established quality control standards.

Check-out patients, assist with referral processing, and arrange laboratory services

Prepare patients for examination, take vitals, and record patients' health history

Set-up EKG machines and other ancillary tests, administer injections and medications, and perform routine specimen collection and tests

Prepare equipment and examination rooms, and clean instruments

Assist physician with medical treatments, procedures, and exams

Manage inventory of medical supplies and equip exam rooms with appropriate supplies

Managing messages, prior authorizations, patient calls

Qualifications

High school diploma or GED required

Completion of an accredited Medical Assistant Program is required

Current Medical Assistant Certification is preferred (Credentialing body examination (AAMA, AMT, NHA, or NCCT)

Maintains MA and CPR certifications (and actions required for recertifications) (CPR within 30 days of employment)

Current Basic Life Support Certifications (BLS) for healthcare providers

Satisfactory complete applicable competency assessments/skill checklist within 90 days of hire/transfer into MA job.

If hired into the Southeast Medical Group Career Ladder, will be required to complete training and assessment for level hired within 90 days.

Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner

Knowledge of medical terminology

Firm grasp on medical practices, administrative processes, and organizational policies

Knowledge of patient care and examination procedures

Must be able to maintain confidentiality at all times

Exhibit compassion and professionalism

Must be organized and attentive to detail

Must be able to work quickly and efficiently to assure patient comfort and satisfaction

Able to communicate and understand verbal and written English language

Computer literate with entry level working knowledge of Microsoft Suites; Outlook, Word

Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time

Duties require professional verbal and written communication skills

Ability to work independently or with a team

Must be able to report to work as scheduled without delay

Attends required meetings, training in-services, and participates in committees as required

Professional appearance

Positive attitude

Certified Medical Assistant-2

Responsibilities

Perform all responsibilities for MA-1

Assist in training and evaluation of new hires

Assist in inventory management process

Pod leader responsibilities

Assisting other MAs and providers in need

Assisting MA-Team Lead as directed

Maintain all logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).

Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.

Assists with daily and monthly quality assurance reviews including emergency kit check off.

Certified Medical Assistant-3

Responsibilities

Perform all responsibilities of MA-2

Assist in re-evaluation and retraining process for MAs on PIP or other competency improvement plans

Make sure early and late MA schedules are set

Assist practice manager on clinical tasks as directed

Maintain inventory of medical supplies – order, receiving, and returning

Assist with patient complaints as needed

Guide patients and clinical staff to the proper authority for any issues

Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.

Manage and maintain ortho supply and medication samples closets

Certified Medical Assistant-Team Lead

Responsibilities

Perform all responsibilities of MA-3

Assist in the supervision of work and performance of clinic staff, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.

Assist with interviewing new MA candidates and providing input

Oversee and train new and existing staff along with the clinic manager.

Assist with intake and set-up for patient visits.

Assist with the training of medical and lab assistants, and volunteer staff on health education, laboratory, and dispensary services. Assist in providing on-going supervision to same staff.

Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review.

Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.

Perform other administrative tasks and clinical care as assigned by the Clinic Manager.

Work with Manager to oversee dispensary logs and storage to maintain quality assurance.

Coordinate the inventory, ordering and supply stock maintenance of medical supplies.

Assist with other administrative projects and tasks as needed.

Assists with daily and monthly quality assurance reviews including emergency kit check off.

Performs other duties as assigned by management.

Team leads are the first chain in the management ladder.

Arranges staff to best manage patient flow.

Handles problems and complaints from staff members.

Any situations that are beyond the team leads abilities will be escalated up to the manager for resolution.

Team leads are responsible for their assigned MAs. Duties include ensuring MA tasks are completed and ensuring MA credentials are up to date (with Training and Education assistance).

Note: we do employee Non-Certified Medical Assistants; they are still required to have graduated from an accredited Medical Assistant program and to function at the same competency level as a CMA (tested upon hire and annually via competency assessments), non-certified medical assistants will ‘not’ be eligible for the annual merit program or promotion, until certification is completed. Requirements: