In-House Business Development Associate-Private Duty Home Health Care

Job Description

Description:

In-House Business Development Associate

Seeking a highly motivated and detail oriented Inside Business Development Associate to join our team.

Your primary responsibility is to engage clients and guide them through our home health in-take process with exceptional professionalism and courtesy.

This position demands attention to detail, a commitment to following procedures, and a proactive approach to ensuring customer satisfaction and satisfying their needs.

Do you have:

A love for business development

A positive attitude,

Looking for a challenge.

On your toes decision-making capabilities.

Friendly, helpful and courteous personality

If so, we are looking you for YOU!

Duties/Responsibilities:

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

Collects and enters orders for new or additional home care services.

Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

Ensures that appropriate actions are taken to resolve customers problems and concerns.

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Performs other related duties as assigned.Requirements:

Required Skills/Abilities:

Home Health Experience a plus

Excellent communication skills including active listening.

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

Education and Experience

High school diploma or equivalent.

Customer service experience required.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.