Entry Level Technical Support

Job Description

Summary of Position:

We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.

Key Responsibilities:

Maintain an in-depth knowledge of our complete line of products and services

Embrace and learn the Video Surveillance / CCTV technologies and their applications

Provide product demo and technical training to the sales team and customers

Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals

Build and test PC-based DVR systems to customer's specifications

Provide prompt and effective customer service and technical support

Service customers in an effective and efficient manner; Partner with internal teams in a proactively

Other duties as assigned

Job Requirements:

Education/Experience:

1+ Years of Professional Experience in technical support or related areas

Industry recognized technical support certificate such as a CompTIA A+ is a plus

Experience in security system industry is highly desired

A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field

Fresh graduates welcome

Skills:

Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls

Ability to maintain confidential business information

Ability to respond to customers in a timely and effective manner

Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

Ability to work independently with minimal supervision

Ability to work under pressure

Strong troubleshooting, problem-solving and team player mindset is a plus

Proactive and enthusiastic to excel

Special Physical and/or Mental Requirements:

Domestic and/or International Travel may be required (up to 15%)

Willing and able to work additional hours when needed

Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on needCompany Description

LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.