Printer Service Technician

Job Description

Have you ever wanted to be an Employee Owner? We are looking for a motivated and results-driven individual to join our team as a Field Service Engineer!

As a Field Service Engineer, you will provide product service and sales support to our internal and external clients. You will be responsible for achieving client satisfaction by troubleshooting and resolving technical issues with copiers and office technology.

ESSENTIAL FUNCTIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Provide client support and troubleshooting on all Imaging equipment in assigned geographic territory

Install Imaging equipment in the field and provide training to clients

Work closely with manufacturers to maintain support for the latest updates and bulletins on equipment

Work with sales in providing leads and discussing service-related issues

Ensure accurate and timely completion of paperwork

Keep manager informed of location and activities

Assist other technicians with more complex service calls as needed

Assist Service Leadership on special projects

Provide after-hours service on emergency calls when needed to maintain quality, reliability, and uptime for clients

Communicate and interact with clients, service, sales, and administrative staff in a courteous and professional manner

Remain current on training, manufacturer updates, and product knowledge in order to support all aspects of printers, MFP’s, wide format, production print, and document finishing equipment

Establish an up-to-date file of service manuals, part books and other service literature

Maintain tool kit, supplies, and accurate inventory for assigned territory

GENERAL REQUIREMENTS:

Excellent customer service skills

Strong technical and analytical abilities

Excellent time management skills

Detail-oriented and results-driven with excellent organizational skills

Ability to set priorities and manage multiple projects simultaneously

Ability to work independently and with little management intervention

Ability to recognize when to escalate an issue

Self-motivated, flexible, and takes initiative

Excellent verbal and written communication skills

WORK ENVIRONMENT:

A Field Service Engineer is required to travel for training, off-site meetings, to other branches, and to client locations to assist in troubleshooting problematic machines.

QUALIFICATIONS:

Minimum of a High School diploma or GED required.

2 years of experience troubleshooting equipment or equivalent experience

A+, Net+, Software Certification a plus

Must be able to lift up to 50 lbsCompany Description

PERRY proTECH is recognized as a leading provider of business technology solutions and products throughout Ohio, Indiana, and Michigan. Since our founding in 1965, PERRY proTECH has evolved with customer needs and adapted as technology progressed. Our mission is to help our clients achieve a competitive advantage by maximizing the integration of technology with business needs. PERRY proTECH manages relationships with multiple technology manufacturers so we can source a range of options to help our customers find the best solutions. We are 100% Employee-Owned. Every employee thinks and acts like an owner because they are one. Our employee-owners are committed to solving our clients’ challenges with custom solutions that drive efficiency and cost-effectiveness. Join our team of talented employee-owners in transforming business operations with expertise and innovation!