Media & CE Senior Consulting Lead

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

dunnhumby Norway AS is a joint venture between Coop Norge Handel AS and dunnhumby ltd. Based on the Customer First principle, we deliver customer insight and data-driven marketing for Coop and its suppliers. dunnhumby Norway has 40 employees in Norway and 15 employees in India.

We’re looking for a Customer Engagement & Media Consulting Lead who will work as a part of our Solutions Team.

At dunnhumby our Customer Engagement & Media propositions help Coop and our CPG clients connect and improve every interaction they have with their customers to reward their loyalty, deliver personalised communications and experiences across seamless Customer journeys whilst connecting brands and retailers to customers, all with customer data at the centre. This is an exciting opportunity to further develop your technical expertise and consulting skills in these areas and grow your retail experience, whilst shaping the future of Membership strategy, personalisation, CRM and Retail Media with Coop.

In this role you will provide technical and business consultancy to propose and deliver value-adding propositions that meet Coop and CPG client needs across these areas. You will be required to have a strong understanding of, and consult on, the end-to-end solution from data requirements and data science through to back-end integration and how the solution is surfaced to the end consumer.

You’ll be seen as the local expert in dunnhumby Customer Engagement & Media propositions, working closely with our global Capability and Product teams, consulting on how we most effectively implement and integrate these with Coop, whilst also building the capability around these propositions in the dunnhumby Norway team. You will work directly with Coop to be seen as a trusted advisor with deep technical expertise paired with a strong understanding of their business.

At dunnhumby, you will work in a world-leading retail data science company with specialist expertise in customer data, category development, campaign and price, customer communications and media. You will experience being part of a large international network, but at the same time work closely with Coop in a dynamic environment with opportunities to experiment and learn.

You are technically savvy, analytical, curious and solution-oriented and at the same time you are a strong team player and relationship builder.

Who are you?

Master’s degree (or equivalent) in Business, Marketing or Engineering

Have experience within the retail industry, media agencies or consulting

Have experience working with Customer Experience, Media or CRM

Have good technical knowledge of the application of enabling technologies for Customer Experience / CRM / media

Are structured, result-oriented and aware of responsibility

Are able to play the role of project manager for small and medium sized projects

Are curious and not afraid to challenge established truths

Are a collaborative team player but also able to drive forwards projects independently

Are fluent and have good written skills in English. Norwegian language skills are beneficial.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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