Senior Engineer: ServiceNow

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Key Responsibilities:

System Design and Architecture: Responsible for designing and architecting ServiceNow solutions that align with business requirements. They must understand the platform's capabilities and limitations to design scalable and efficient solutions.

Requirement Gathering and Analysis: Collaborating with stakeholders, including business analysts and end-users, to gather and analyse requirements for ServiceNow implementations. Then translate these requirements into technical specifications and solutions.

Customization and Configuration: ServiceNow Architects customize and configure the platform to meet specific business needs. This involves creating new modules, workflows, business rules, UI pages, and integrations with other systems.

Integration and Data Migration: Integrating ServiceNow with other third-party applications and systems is a crucial aspect of the job. ServiceNow Architects design and implement integration solutions and manage data migration when required.

Development and Scripting: Writing and maintaining scripts and code (JavaScript, Glide API, Glide AJAX etc.) for ServiceNow applications and enhancements.

Performance Optimization: Optimizing ServiceNow performance and monitoring system health to ensure smooth and efficient operation. Timely upgrades the system and monitor changes happen in an upgrade.

Troubleshooting and Support: Providing technical support to resolve issues related to ServiceNow configurations, customizations, and integrations.

Documentation: Preparing detailed technical documentation, including architecture diagrams, system designs, and implementation guidelines.

Project Management: Managing the technical aspects of ServiceNow projects, including planning, scheduling, and coordinating tasks with the team members.

What we expect from you:

ServiceNow Expertise: In-depth knowledge and hands-on experience with the ServiceNow platform, including IT Service Management (ITSM), IT Business Management (ITBM), CSM, HRSD, Orchestration, Security Application (User Access Audit), Scoped Applications, Virtual Agent and its integration with Microsoft Teams, UI Builder, and Service Portal, SAM Pro and Hardware asset management.

Integrations: Rest API, SOAP, Microsoft Teams, eBonding, Jira, Azure, Nagios, Splunk, Event monitoring tools, Security tools, Integration Hub, and third-party apps.

Technical Skills: Proficiency in JavaScript, Glide API, HTML, CSS, and other relevant web technologies.

ITIL Knowledge: Familiarity with ITIL (Information Technology Infrastructure Library) best practices is often required, as ServiceNow is commonly used for IT service management.

Communication and Collaboration: Strong communication skills and the ability to collaborate effectively with business stakeholders and development teams.

Problem-Solving: Analytical mindset and the ability to identify and solve complex technical challenges

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)