Desktop Technician

Job Description

Desktop Technician/Jr. Systems Administrator We are a Managed Service Provider (MSP) providing IT consultation and support for Small to Medium- sized enterprises in the Bay Area. In this role you will be providing support to end users for computer, application, device, peripheral, access and hardware issues for our clients. That includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. You will also troubleshoot problem areas (in person and/or remote) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. • Perform on-site and remote analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off- site repair for remote users as needed. • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. • Where required, administer and resolve issues with associated end-user workstation network software products. • Receive and respond to incoming calls, emails and/or work orders regarding desktop problems. • Prepare tests and applications for monitoring computer performance, then provide performance statistics and reports. • As necessary, liaise with third-party support and PC equipment vendors. Requirements: You must have excellent communication, and interpersonal skills, and be customer oriented. In addition, you must have a minimum of 4 years of extensive hands-on experience in the following areas: • Knowledge and experience with MacBook support • Windows 7 and newer versions • Mobile phone support • Desktop Support & customer services • Confident in troubleshooting problems • Windows 2008 or newer Versions • Hosted Services such as Gmail and Office 365 • Symantec and ESET Antivirus • Printing services • Knowledge of GPOs • VERITAS Backup Exec. • Hosted VoIP services, Ring Central, Vonage, etc • Ability to produce clear and concise documentation ICE has been providing Managed IT Services since 1996. Please look us up at We are looking for candidates that understand the importance of customer service and can handle multiple projects (multi-tasking) at the same time.