Job Description
POSITION SUMMARY
Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
Our Office Assistant duties include offering administrative support across the organization. You will welcome guests and greet people who visit the Facility. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
To be successful as an Office Assistant, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective and calm manner while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.
Ultimately, an Office Assistant’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
KEY RESPONSIBILITIES include the following. Other duties may be assigned:
Front Desk/Receptionist
Greet and welcome guests as soon as they arrive at the Facility
Distribute or scan mail to appropriate person or department
Direct visitors to the appropriate person
Answer Petmate main phone line and screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary material (e.g. pens, forms, and brochures)
Provide basic and accurate information in-person and via phone/email
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges, check id’s)
Manage door badges/employee replacement badges/camera as needed. Delete badges for employees
Office Assistant
Order front office supplies and keep inventory of stock
Keep updated records of office expenses and costs
Order business cards, name tags, and name plates
Prepare offices and cubicles for new employees. Ensure they have everything needed for first week
Order coffee, sugar, creamer, water, kitchen supplies and front desk guest sign in book
Manage the vending machines, ice makers, microwaves, coffee machines, refrigerators, add/remove equipment, request service for repairs, order water for plant during the summer
Handle return postage needed for returned customer items and customer returns meant for PFC
Receive, sort and distribute daily mail/deliveries
POC for safety glasses for office, temp service and new hires, visitors, and office masks
Manage service requests for copiers in SAM and supplies
Manage cleaning company and vending company for SAM
Perform other clerical receptionist duties such as filing, copying, and administering badges
Assist Tool Crib with getting packages picked up and delivered where they need to go
Support Plant Manager and Chief Manufacturing Officer with administrative needs (meetings and projects)
Other duties as assigned
Reports/Analyst Duties
Gather information and run Labor Reports daily and email to appropriate management
Product score card reports for supervisors and keep up with action items
Verify items that pertain to Plant Manager on payables report and notify Toni of any item’s mis-coded
SDS-print and save copies of SDS info of items used in the plant for HSO
Assist with reconciling OT forms vs reports
REQUIREMENTS and SKILLS:
A minimum of 3 years office assistant or receptionist in fast pace, large business.
Experience running phone systems and routing calls.
Proficiency in Microsoft Office Suite: Strong Word, PowerPoint, and Excel experience
Hands-on experience with office equipment
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
Ability to use a translator device to assist our very diverse work culture
Spanish or Vietnamese speaking skills a plus
High school degree; additional certification in Office Management is a plus
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role will be working in a manufacturing environment. Ability to walk from one end of the plant to another, stand on feet for periods of time (employee events, meetings, talking to employees on the floor). Ability to sit for long periods of time. Ability to lift 40 lbs. The noise level in the office area is minimal. Ability to wear all required PPE out on the floor.