Office Manager

Job Description

We are offering an opportunity for an Office Manager in Wayne, PA. This role will primarily involve ensuring the smooth running of our office through a range of administrative, financial, and managerial tasks. You will be part of a dynamic team in a fast-paced environment, providing essential support to our operations.

Responsibilities include:

• Managing office operations to ensure efficiency and productivity

• Implementing and reviewing operational policies and procedures

• Overseeing the management of office collections and payment processes

• Coordinating with the finance department to optimize financial processes and procedures

• Handling customer inquiries related to collections and payments

• Maintaining accurate records for customer credits and collections

• Ensuring quality customer service and fostering a customer-focused approach within the team

• Working closely with other departments to improve overall company performance

• Researching and implementing new methods for improving office procedures and operations

• Managing the training and development of staff to ensure a high-performance work environment.

• Proficiency in handling inbound and outbound calls

• Strong customer service and sales skills

• Experience with documentation and payment processing

• Ability to conduct research and ensure quality in work

• Basic knowledge of finance and collection processes

• Ability to optimize processes for efficiency

• Experience in KPI reporting and making adjustments based on results

• Excellent interpersonal skills

• Strong decision-making and underwriting skills

• Experience as a debt collector is a plus

• Must be able to handle high-pressure situations and make necessary adjustments.