Orangetheory Fitness Member Success PART TIME Fri Sun Mon

Job Description

Have fun - change lives!

We are looking for someone to be energetic and eager to share our story and vision with those interested in taking the next step in their fitness journey toward More Life. If you have a passion for fitness, and a love for community, Orangetheory Fitness is the perfect place for YOU!

The purpose of this role within our boutique fitness studio is for an individual to be a self-driven Sales and Member Experience Expert that showcases excellent hospitality and customer service while also being money motivated through strong Sales experience. You must be able to handle multiple tasks at one time while maintaining a positive customer facing attitude.

Benefits

Competitive hourly wage + sales bonuses

Career advancement opportunities

Free membership

We are actively hiring for our location near Music Row in Nashville Midtown

OTF Nashville Midtown

121 17th Avenue South

Nashville, TN 37023

Required Qualifications:

1-2 years of previous sales experience, with proven track record (experience working in a sales quota-bearing structure highly preferred)

Weekend Availability

Excellent customer service skills

Solid verbal and written communication skills

Ability to multi-task and excel in a busy environment.

Functional computer skills MS Office basic programs (word, excel), Internet, Basic computer program software use

High school diploma

Preferred Qualifications

Business-to-Business account support experience

Health & Fitness minded people

Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, its an attitude).

Flexible to the workday, evening and/or holiday hours as needed.

Specific job duties and selection requirements vary between Orangetheory studio locations, and more details can be provided by the studios hiring manager if you are selected to move forward in the interview process.

Responsibilities

Be able to showcase performance based on our Daily Production Model (DPM)

Achieve monthly membership sales goals

Work with businesses in the surrounding area to plan 1-2 Private Classes for their employees every quarter.

Establishes and maintains an effective referral program

Responsible for attending and participating in all relative OTF training programs

Leads OTF studio previews with prospects and/or fitness program holders

Works closely with Fitness Team to ensure that processes are fulfilled

Greets members and guests promptly, enthusiastically, and with a smile to create a friendly positive community in the OTF studio

Must be able to participate in 1-2 OTF scheduled workouts per week

Maintains an organized and clean lobby/front desk area

Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities

Participate in marketing and outreach events.

Help support Studio Manager in creating and planning lead generating events in studio and out of studio that promote brand recognition that will also lead to gaining and retaining members.

Follow up and follow through activities with all prospective clients

Conducts telephone inquiries follow-up calls/customer care calls

Responds immediately to member requests, inquiries, and concerns.

Maintains accurate records using established OTF sales systems.

Responsible for processing accurate cash and credit card transactions

Handling members concerns in a professional and objective manner with the goal of resolution.

Presenting the OTF concept to any interested consumers, also known as intros.

Proper onboarding all OTF clients through the use of Client Intake Forms and Membership Agreements.