Client Services Support

Job Description

Salary: Based on years of experience

Client Services Support Needed

Novick Corporation

3660 S Lawrence Street

Philadelphia, PA 19148

We are a service oriented food distribution company located in South Philadelphia that specializes in childcare nutrition. We care about our clients, the communities we serve, and most importantly, our staff. As a Client Services Support Team Member for our company, you will be eligible for a competitive benefits package (includes medical, vision, dental, long-term disability, life insurance and 401(K) plan), work-life balance, personal and professional growth and development and join our Top Workplace & Great Place To Work award winning staff. Our staff are invited to participate in our Company events, staff appreciation events, farm volunteer opportunities, holiday parties, raffles, contests, giveaways, and more.

Who are we looking for?

Someone with good Communication Skills:

We are looking for someone with good interpersonal communication skills who can handle a fast-paced environment with professional customer service skills, and help out with any questions, issues or concerns to our clients.

Someone with Experience:

Our support team members must have a high school diploma or GED, previous office environment experience and exceptional computer skills.

Preference is given to candidates with childcare and/or food distribution experience.

What would you be doing?

Client communication via phone and email is our #1 priority. Quick response, professional, empathic, and courteous to ensure excellent customer service experience.

Order submission & adjustments on calls, emails, faxes, system uploads, same-day deliveries, client pick-ups and more. Including monitoring and tracking orders daily.

Supporting clients with a variety of issues that may arise; anything from delivery, products, orders, system troubleshooting, to name a few. Resolving any and all client issues

Providing client support regarding products, pack size, suggestions, menu ideas, special product requests, reporting product issues and/or questions daily.

Running and analyzing daily reporting that are time sensitive (For Product Shortages, Orders, & Order Status Confirmations).

Communication reporting delivery delays, route alerts, delivery day adjustments or changes, missing products, etc. This includes consistent communication with Drivers/ Operations Team.