Housing Support Specialist

Job Description

JOIN OUR TEAM!

Under the guidance of the Director of Property Management, the Housing Support Specialist assesses the client's eligibility for Vera French Housing. Conducts daily leasing activities including attaining occupancy goals in leasing and retention, building rapport to generate interest, desire and satisfaction in Vera French Housing; provides excellent customer service to tenants; accurately completes lease paperwork and all other duties pertaining to leasing, tenant and prospect activities.

WHAT YOU'LL DO:

Collaborate with Property Management Coordinator and Director of Property Management to ensure prospect eligibility for housing.

Calculate rents and utility allowances for income-based units, ensure compliance, and complete all necessary paperwork.

Assist with screening prospects and complete income verification of applicants.

Assist with leasing.

Maintain and coordinate property keys and security.

Provide on-going tenant education regarding housing needs.

Communicate with tenants and potential tenants to ensure applications are processed, all internal protocols are completed, and leases are fully executed and renewed as applicable.

Comply with HUD regulations.

Assist with tax credit regulations and requirements,

Maintain an organized filing system for reports, leases and paperwork.

Facilitate annual rent increases.

WHAT YOU'LL NEED:

A minimum 2-year degree in business, bookkeeping, compliance, property management or equivalent experience is required.

Experience with Low-Income Housing Tax Credits, knowledge of Section 8, and HOME funds

Knowledge of Property Software, Outlook and Microsoft

Excellent communication skills, both written and verbal

Organizational skills to enable effective management of multiple, shifting priorities.

Ability to perform in a busy, changing, multi-tasking work environment.

WHO YOU ARE:

Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

Persistent. Although it may take a while to achieve a goal, you do not give up.

Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.

Confidential. Ability to maintain a high level of confidentiality and possess a high level of interpersonal skills, both verbal and written to handle sensitive and confidential situations and documentation.

Collaborative. Excellent client/customer service orientation. Ability to deal effectively with a variety of people and work in a team environment.

Share Our Values: We are united by our shared values of community service, compassion, empowerment, respect, resourcefulness and professionalism.

Make an Impact: Our mission is to enhance the mental health of all in our community by providing quality, accessible and comprehensive care.

Learn and Grow: Vera French offers various in-house training opportunities CPR, Medication Management and other trainings through our learning management system. To encourage our staff to continue their education, Vera French also offers a Tuition Reimbursement and Loan Repayment program for all employees after one year of employment.

WHAT WE OFFER:

Group Health, Dental and Vision insurance

Wellmark Blue Cross/Blue Shield health insurance

Delta Dental - dental and vision insurance

Employer paid life Insurance, AD&D, LTD through Mutual of Omaha

Supplemental life insurance, short term disability available

401(k) with employer contribution & matching

Employer contribution 3% of annual salary, vested day one

Employer matching 25% of every dollar put in by the employee, up to 6%

Tuition Reimbursement & Loan Repayment Program

Every employee (full-time or part-time) is eligible after one year of service

Supplemental Critical Illness and Accident Coverage through Mutual of Omaha

Paid time off

Nine paid holidays per year

Nine paid sick days per year accrued on a payroll basis

2 weeks of vacation accrued on a payroll basis