Temporary Customer Service

Job Description

Salary: 14.00

Frontline Call Center is now seeking qualified applicants to work from home!

In order to qualify the following will be checked. If you do not meet these Qualifications, please DO NOT APPLY. We wont be able to move forward with you. Your interviewer will check during the interview process.

You must be hardwired into the internet- You Need to run a speed test and have at least 20mbps Download and 10mbps Upload with a PING less than 25. You can do this at Speedtest.net to ensure you meet those speeds. SPECTRUM INTERNET WILL NOT WORK

You must be on the PC you will be using for work.

You must have 8gb of installed Ram on your PC and CPU Usage less than about 55-60% (Open the Task Manager (Ctrl + Shift + Esc) and go to the “Performance” tab. The CPU usage will display as a graph) Typing in About your PC into the search bar on your Task Bar will bring up your installed ram.

You must be able to pass a criminal background check clear within the last 7 years aside from minimal infractions

CREDIT CHECK- You must can not have any defaulted Student, Federal, Bank, Car or other loan payments. Bank, Federal, and loans in default without a payment arrangement will disqualify you.

You must be available for training as soon as Wednesday 5.15.2024 with no interruptions. Training is typically until 5 or 6pm EST. If you miss a any training time they wont allow you back in. You would start your normal the week following your completed training.

You must complete all 3 forms of validation in order to move forward. The 3 forms are for your FEDERAL Background Check. We ask for these in advance so that we can assure that you are serious about the position. Should you not be hired, we will destroy the documents, or keep them on file for 30days should you wish to be reconsidered.

Your attendance will be closely monitored. If you can not commit to being here during your scheduled shift as well as all of training, please do not continue forward. This is a federal account and it is critical that we meet their requirements.

You MUST be in the USA in a State that we hire in- AR, FL, GA, MI, NC, SC, OH, PA, TX, UT, and VA (WE DO CHECK THIS DURING THE INTERVIEW. VPNS AND OTHER SPOOFING SOFTWARE WILL NOT COVER UP YOUR LOCATION WITH OUR PROCESS)

This position is temporary. We do anticipate that it will last for a minimum of 5 months.

Forms to expect:

FCRA Authorization for Release

Non-Disclosure Agreement

Declaration for Federal Employment

Required Qualifications

Customer Service Experience.

Experience in a high call volume environment.

Excellent verbal and written communication skills.

Ability to deal with upset customers and de-escalate the situation.

Exceptional attention to detail and ability to multitask.

Ability to navigate through multiple systems with your computer.

Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.

Ability to pass a criminal background, reference, and credit check

Preferred Qualifications

Previous Call Center experience.

Previous experience working remotely.

Basic Technical Support Experience

Job Requirements

Must be available to Train on weekdays.

Training takes place during the daytime hours, approximately 8am to 6pm EST

Must have Open Availability 24/7 to work shifts inside the company's hours of operation.

Attendance is vital!

A quiet place to work at home with a locked door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.

Tech Requirements

Desktop Windows Computer (NO MACs or Chrome Book)

Processor: Intel i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)

8GB RAM as a floor, 16GB RAM preferred

Dual Monitor

A high-quality USB headset

To be Hardwired at all time

Minimum Internet speeds of

20Mbps Download

10Mbps upload

LESS than 20ms ping stability

Pay and Benefits

Pay Rate: $14.00 hourly

Medical, Dental & Vision

Benefits-eligible on the first of the month after 60 days of employment

Sick time eligible after 6 months of employment

Paid Time Off and 401k with Company Match eligible after 1 year of employment

Perfect Attendance Quarterly Bonus

**Frontline Call Center is a W4 employer, we do NOT hire independent contractors**

**Frontline is currently ONLY hiring in these states: AR, FL, GA, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.**

remote work