Customer Service Representative

Job Description

KO Business Solutions is working with a client in Hillside, IL who is currently seeking Customer Service Representatives to join their team. If you’re ready to build a successful and rewarding career with an industry-leading company, we may have just the perfect fit for you!

Location: Onsite Hillside, IL

Pay-rate: $19/hr (+$1/hr for bilingual (Spanish or Ukrainian) speakers)

Training Schedule: Monday - Friday 8:30 am - 4:30 pm

Work Schedule: Monday - Friday (Schedule determined after training) One evening per week and one Saturday per month.

Job Type: Contract to Hire

The Customer Service Representative will identify, locate clients, and notify customers of screening status, initiate appropriate action to update personal information.

Responsibilities:

Outbound call center, average 150 calls per day

Initiates location service actions by notifying members of a short screening.

Identifies accounts requiring additional location services with personal contact of third party for messages.

Ensures the security of customer information and update reports.

Performs other related duties as required.

Required Skills/Abilities:

Excellent verbal and written communication skills.

Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to HIPAA skip tracing activities.

Excellent organizational skills with great attention to detail.

Ability to keep information confidential.

Ability to exercise integrity and discretion.

Ability to remain professional in tense situations.

Proficient in Microsoft Office Suite or related software.

Benefits:

Medical, Dental, Vision, 401K

Equal Opportunity Employer:

KO Business Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job type: Contract to Hire

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