Customer Service Specialist

Job Description

Responsible for increasing revenue through front counter sales, account management, and database marketing while providing exceptional customer service for an overall outstanding customer experience. Manage client communication to identify needs, present solutions, and lead and direct the sales process through completion. Responsible for assisting the owner(s) with administration center needs including marketing.Compensation:

$21 hourlyResponsibilities:

Greets walk-in client, and identify and assist with needs and/or orders.

Answers phone calls within 3 rings, identify client’s needs, provide solutions to assist with questions and/or order needs.

Manages walk-in traffic incoming calls, emails, and fax communications and takes appropriate actions.

Collects accurate and complete information.

Processes and inputs orders.

Prepares estimates and quotes.

Serves as a primary contact for clients and a liaison between sales, production, and clients.

Oversees and creates opportunities for in-house phone and front-counter sales.

Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach.

Places phone calls and/or emails to follow up on estimates.

Updates client records and purchasing history, maintains records with accurate and updated information.

Understand products, services, and procedures within the organization.

Markets products, solutions, and services to previous and current clients

Conducts collection calls for receivables.

Maintains communication logs and other pertinent records.

Ensures proper cleanliness and a “tour-ready” environment at the front counter, conference/meeting rooms, and showroom areas.

Builds professional relationships with diverse client/prospect base.

Assists with scheduling, and priority changes in a fast-paced environment.

Assists with other projects as neededQualifications:

2 years of business-to-business sales and/or customer service experience.

Proficient in MS Office Suite, and Internet.

Knowledge of sign industry substrates, media, and products preferred, but not required

Excellent time management, and calendaring skills.

Project management for multiple projects, deadlines, and orders.

Experience in graphic design would be a plus.

Experience in social media posts.

Experience in payment processing and data entry.

2-3 years experience in customer service, print/sales would be a plus.

About Company

A local sign company with world-class expertise. At Signs By Tomorrow of Denver Central, we offer a wide variety of sign products and graphics services that get your messages noticed. With the industry know-how and resources of a nationwide sign company, state of the art technology, and dependable customer service, Signs By Tomorrow proudly serves Denver and the surrounding area.

Fast paced manufacturing and design company with lots of opportunities to learn new design and manufacturing techniques.

Exceptional customer experience, the latest technology, attention to detail, superior products and competitive pricing have been our cornerstones since we made our very first sign back in 1986.

Our unrivaled industry experience and cutting-edge sign-making technologies, providing your company signage with maximum impact and cost-effectiveness. We utilize the best technology and brightest sign design talent to deliver high-quality products that convey all visual messages.