Tier 3 Senior Technician

Job Description

About us

We have been serving the industry since 1984 and have made it our duty to provide other companies with the IT solutions they need for all of their business needs no matter what industry they are in.

Summary

Our technical staff undergoes rigorous training from a select group of manufacturers across a well-defined technology stack. This ensures that we have high-performing teams, committed to exceeding the expectations of our valued customer base. Our effective management practices have earned us a reputation as a trusted provider and leader of cutting-edge technical solutions. As we grow, we are looking for like-minded individuals that are willing to think outside the box and offer creative solutions for complex problems.

Job Overview:

To provide high-level System Administration support in the maintenance and monitoring of critical data platforms, end-user devices and providing direct support to our customers. Practical, in-depth experience and knowledge working with Microsoft 365 Administration, Windows Servers, Azure, RDS/WVD, LAN/WAN, VoIP, RMM tools and remote management. Position is full time with wages depending on experience and knowledge.

Responsibilities:

Contributing to a workplace culture consistent with SemTech IT’s mission, vision and values

Displaying strong inter-personal and communication skills to client satisfaction

Assist with project planning and resource estimation for new projects

Providing technical recommendations and guidance for projects

Evaluating and ensuring completed work meets quality standards

Building and modifying systems to meet project and user requirements

Deploying, engineering, and optimizing enterprise class, technology-based systems

Providing premier technical assistance and consulting to valued customers

Analyzing, designing, and documenting server disaster recovery and fail-over technical solutions

Troubleshooting system and network issues through root-cause analysis and implementing solutions

Demonstrate high emotional intelligence (EQ) while interacting with customers and peers

Analyzing business processes and services to determine how people, processes, data, communications, and technology can best meet requirements

Attending and facilitating technical design reviews and technical briefings

Assuming other duties and projects as they arise

Responding to internal trouble ticket system requests and accurately documenting the path to resolution

Providing on-call support as part of a scheduled rotation with other team members

Strong ability to manage/test our clients local and offsite backup/restores

Required Qualifications:

Certification in at least one IT discipline relevant to this position

5+ years of hands-on experience in similar role

Valid FL Driver’s License

Self-motivated, able to make independent choices, free from immediate direction or supervision

Strong written and verbal communication skills

Experience in providing first line IT support

Able to work evenings and weekends if required

Preferred Qualifications:

We are willing to provide some additional training for the technologies or services below, but you must have a solid understanding of the basics.

Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, 2019 and 2022, clustered hypervisors, Windows operating systems, MS Cluster Server and VMWare

Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies.

Knowledge of applying patches and updates for Windows servers and clients workstations

Knowledge of managing and troubleshooting network switches, routers, access points and other network devices.

Administered and supported security firewalls (Training provided for Sophos)

Administration of on-premise and/or cloud-hosted PBX systems

Strong knowledge of Windows end-user operating systems including Windows 7, 8, 10 and 11 Professional

Experience resolving network and stand-alone printer issues

Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium).

Office 365 monitoring service health, and management of service requests

Knowledge of redundancy strategies and disaster recovery contingency planning

Mentor and cross-train IT staff and provide guidance in day-to-day operations

Ability to explore and analyze new technologies and make recommendations to supervisor

Experience with Enterprise Disaster Recovery Methodologies

Responsible for lifting, pushing, and pulling information technology equipment up to 50 pounds

Education

High School Diploma or equivalent required

MCSE/MCITP/MCSA preferred

CCNA preferred or similar

CompTIA A+ Preferred

CompTIA Net + Preferred

What we look for in our employees:

Strong Network management and leadership

Outstanding ability to resolve complex network issues in a timely manner.

Ability to be part of the whole team and lift up others around you.

Driven to keep learning and building skills.