Level 2 End User Support

Job Description

Job Responsibilities

- Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate

- Able to troubleshoot hardware/software issues with laptops and tablets

- Knowledge of AD, AAD & Windows 10,11

- Inventory Management

- Deskside and white glove support experience

- Knowledge of Intune would be a big plus.

- Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record

- Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software

- Perform basic PC, network, and mobility troubleshooting

- Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.

- Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.

- Ability to identify problems and proactively suggest ways to improve processes as applicable

- Contribute to Knowledge Base content in line with writing styles and content guidelines

- Create / Maintain / appropriate User Guides and publish updates as needed

Company Description

Tews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.

Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.

Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.