Customer Service Specialist B2B

Job Description

Are you drawn to the exciting world of manufacturing, eager to play a pivotal role in driving success? Join our team as a valued B2B Customer Service Specialist, where your passion for excellence and knack for problem-solving can make a lasting impact.

Your Responsibilities:

Provide exceptional service to assigned B2B customer accounts.

Manage new customer onboarding, including data entry and database maintenance.

Address inquiries regarding lead times, services, and orders.

Collaborate with production, sales, engineering, and shipping teams to ensure smooth operations.

Utilize EDI proficiency to streamline processes.

Demonstrate strong problem-solving skills to resolve complex issues efficiently.

What We're Looking For:

A history of effectively resolving customer issues.

A collaborative mindset and commitment to team success.

Alignment with our company culture, emphasizing customer focus, teamwork, integrity, and accountability.

Preferred Qualifications:

3 years of B2B customer service experience in a manufacturing environment.

Experience with EDI systems.

College education is advantageous.

Key Skills:

Collaborative mindset to drive positive change.

Ability to prioritize tasks effectively.

Strong communication and influencing skills.

Personal Attributes:

Excellent interpersonal and communication skills.

Strong listening and conversational abilities.

Determination to succeed while upholding ethical standards.

Exceptional organizational skills.

Benefits:

We offer a comprehensive benefits package, including Paid Time Off, Medical, Dental, and Vision Insurance, 401(k) Retirement Plan, and opportunities for professional development.

We are committed to diversity and are an equal opportunity employer. We value the unique contributions each individual brings to our team.