Office Manager

Job Description

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. The list below is not an exhaustive list, but a frame of reference for the types of duties and responsibilities that come with this position. In addition to the salary, there are full benefits and a performance bonus paid yearly.

Essential Duties and Responsibilities

· Interview and select individuals for front office medical receptionist, medical assistant, x-ray and other positions

· Maintain and adjust work schedules and ensure optimal staffing across functional areas within clinic and amongst other clinics

· Supervise, evaluate, and discipline non-physician staff

· Ensure staff compliance with company policies and procedures and state and federal rules and regulations.

· Ensure employees are adequately trained to perform assigned duties safely and correctly.

· Monitor clinic activity and patient flow to ensure efficient and effective patient care

· Ensure that medical care is delivered in accordance with physician instructions

· Investigate and resolve patient and staff complaints, referring issues to others as needed

· Ensure compliance with front office procedures and ensure accuracy of financial transactions

· Ensure maintenance and cleanliness of facility through the use of clinic staff and other support staff

· Ensure adequate stock of regular supplies and place orders for needed inventory

· Regular attendance to ensure efficient clinic operations

· Other duties and responsibilities as assigned.

Other Duties and Responsibilities

· Participate in team meetings with other clinic managers

· Participate in special projects as needed

Qualifications

· Four-year college degree preferred

· Minimum of two years experience working in a supervisory role in a medical office

· Computer proficiency

· Demonstrated skills in written, verbal, and consultative communications

· Ability to deliver high levels of customer service and achieve customer satisfaction

· Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.)

· Understanding of revenue cycle management

Physical Demands/Work Environment

Office environment. Standing for extended periods of time. Sitting and keyboarding for extended periods of time. Reaching and stooping for files. High attention to detail and ability to focus. Potential exposure to potentially infectious material and chemicals. Moderate noise level.

Company Description

Our centers are staffed by board-certified providers and we offer extended weekday hours. We’re also open on the weekend. There’s no need to make an appointment; walk-ins are always welcome. A visit to AFC is only a fraction of the cost of an emergency room trip, making it the smart alternative to the ER in non-life-threatening situations.