Call Center Representative PT Monday through Friday

Job Description

The Part-time (8:00 a.m. to 3:00 p.m.) Call Center Representative (CCR) must have direct, relatable Call Center experience. The CCR will work in a high-volume Call Center setting and is responsible for handling inbound calls with customers, always taking a friendly, courteous, professional and ethical approach. The CCR will ensure a pleasant and meaningful experience for all customer interactions.

Duties and Responsibilities:

Ability to effectively communicate and answer customer inquiries.

Handle a high-volume of inbound calls in a fast-paced call center environment.

Provide exceptional customer service and resolutions in a time-efficient manner.

Excellent problem-solving skills.

Active listening and strong communication skills.

Ability to adapt and work well in a busy call center environment.

Resolve customer challenges and provide accurate and definitive information.

Qualifications:

Direct, call center experience, 2+ years.

Fluent in English, Spanish both written and verbal.

A high school diploma or equivalent.

Technologically savvy, excellent use of systems.

Quick learner.

Excellent communication skills, verbal and written.

This position requires in-office training and remote work after successful training is completed. Candidate resume with direct call center experience will be considered only.

In an era of constant workforce changes, Mb Staffing Services offers something you can count on: The perfect fit! We continue this with a seamless transition. We listen intently. We think strategically. And we act methodically. We respond with speed and an eye to the future! We are a precision placement, results-oriented firm serving a full spectrum of industries and staffing needs.