Field Service Master Technician

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an Field Service Master Tech to join our team.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Purpose

This is a master level position in a territory assignment with a high degree of troubleshooting ability and is capable of handling the full array of products serviced by UBEO BUSINESS SERVICES. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES products and service, thereby influencing the sales of our office equipment and print solutions.

Responsibilities

The primary responsibilities of this position is as follows:

Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction

Assist with the development of FSAT’ and FST’s assigned to the Field Service Team through technical assistance and product symptom/solution sharing

Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers

Analyze customer needs, recognize business opportunities, and influence sales volume growth

Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional

Complete all administrative aspects of the job on time and error-free

Provide accurate feedback with call close information, parts usage reporting, and customer meter readings

Perform other activities that support UBEO BUSINESS SERVICES and our service organization

Job Related Dimensions

Technical knowledge/skills

Analysis (problem identification)

Attention to Detail

Customer service orientation

Business skills

Communications - verbal and written

Planning and organizing, (work management)

Teamwork (cooperation)

Work standards (concern for quality)

Follow-up

Qualifications

High School or GED

Associate Degree or equivalent technical training

Successful completion of:

A+ Certification (or equivalent experience)

6 Manufacturer Training Classes

5+ years industry experience

Physical Demands & Work Environment

Ability to operate a motor vehicle for travel to client sites

Ability to stand/walk for prolonged periods at times

Ability to lift 50+lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)

Generous Company Paid Health Reimbursement Account Options to defray deductible expenses

Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)

Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care

Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance

Pet Insurance, breathe easy knowing Nationwide has your pets covered

Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7

A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling

Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.