Technical Customer Service Representative

Our busy and growing client in Fort Worth, TX is looking for a Technical Customer Service Representative on a contract basis through the end of the year.

Company Profile:

Company known for its passion for technology and commitment to quality

In business over 50 years

Technical Customer Service Representative Role:

In this role, you will be responsible for assisting customers over the phone and via email with questions, issues, and troubleshooting.

Provide a professional, cheery, and exceptional customer service experience

Answer inbound calls and emails from customers and potential customers on service-related topics

Make outbound calls for follow up with customers

Respond quickly and professionally to email inquiries

Responsible for processing Return Merchandise Authorizations

Technical Customer Service Representative Background Profile:

High School diploma or the equivalent

2+ years’ experience working in a call center environment providing exceptional customer service and assisting with troubleshooting issues

Trouble shooting experience is necessary

Excellent verbal and written communication skills

Experience in a mechanical or automotive industry is a plus, but not required

Technical experience assisting customers and helping troubleshoot issues is required and could be from fields such as cell phone providers, automotive industry, industrial tools/household hardware, etc.

Experience with MS Office Suite – specifically Word, Excel and Outlook

Strong data entry and typing skills

Ability to multi-task, provide excellent customer service, and calm a frustrated customer

Features and Benefits while On Contract:

We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “Benefits” tab.

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.