Customer Service Representative

Sycamore Specialty Underwriters is a Michigan-based specialty wholesale broker, focusing on hospitality, cannabis, energy and niche personal lines dwellings. We are seeking a Customer Service Representative for our Troy, MI office.

The Customer Service Representative will be responsible for obtaining all the information an Underwriter needs to make their decision. This includes verifying losses, reviewing application accuracy, and conducting property inspections.

Responsibilities:

Provide exceptional customer service by responding to all inbound producer & customer calls and written correspondence.

Support internal underwriting unit by generating & processing new business & renewal quotes.

Proactively identify, communicate and input policy transactions.

Collaborate and review inspection reports with underwriters to maintain on-going record of outstanding reports.

Manage and utilize time effectively to ensure department meets required service levels for improved customer satisfaction results.

Execute additional underwriting or project duties as needed.

Provide backup and/or overflow assistance to the team as requested.

Qualifications:

Bachelor's degree or equivalent training and experience

Prior customer service experience is preferred

Prior experience working for a property/casualty insurance company or agency is a plus

The above information on this description has been designed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Sycamore Specialty Underwriters, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on Local, State or Federal Laws.