Customer Service Account Manager

Summary of the position

A Fastener Tool & Supply (FTS) customer service account manager possesses a broad knowledge of FTS’s overall capabilities, Sales & Customer Service (SCS) processes, and overall quality system. The customer service account manger’s role is to manage customer partnerships through inventory management, contract review, risk management, order management, and project support. The customer service account manager will strive to grow sales and profitability of the company through quality customer service. A customer service account manager identifies customers needs and provides value-added solutions.

Responsibilities

Manage inbound sales (SCS) inquiries and action items.

Responsible for maintaining customer service, on-time delivery, quality, and other customer metrics.

Active contributor to customer contract negotiations, organic & prospect business development, new product development growth

Maintain account and/or program inventory through established company supply chain strategies.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Effective Verbal / Written Communication Skills

Interpersonal Communication Skills

Presentation Skills

Organizational, planning, and time management skills

Research skills

Customer focus

Risk management

Professionalism

Computer Proficiency – Microsoft Office Products

Supply Chain & Account Management

Math comprehension including quality measurement and basis economic analysis

Knowledge and basic proficiency in the use of measuring and inspection equipment

Excellent problem solving and conflict resolution skills

Ability to define problems, collect data, establish facts and draw valid conclusions

Language skills and ability to read, analyze and interpret common technical and scientific literature, blueprints, financial reports and legal documents

Conflict resolution skills

Self-motivated and flexibility in a fast-paced, dynamic environment