Desktop Support Technician

Title: Desktop Support

Location: Washington, DC, fully onsite

Duration: 3 month contract to hire

Compensation: 22-25/hr, 45-50k on conversion

Work Requirements: Ability to obtain a public trust clearance or posses an active one

Desktop Support to support a Federal Government client. The Tier I Administrator is the central point of contact for all IT-related incidents and service requests and is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

Responsibilities

Provide support for all staff

Provide services over the phone, through e-mail, in person (for walk-in customers) and self-service

Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications

Assist users with any logged IT related incident

Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary

Accurately record, update and document requests using the IT service desk system

Install and configure new IT equipment

Resolve incidents and upgrade different types of software and hardware

Resolve incidents with printers, copiers and scanners

New hardware and software deployment

Resolve Critical Service Requests for workstation equipment

Remove and cleanup malware, isolated viruses and spyware

Maintain a first-class level of customer service ensuring all customers are treated efficiently and in an appropriate manner

Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient

Willingness to attend internal training as necessary, to keep up to date with the latest technology and internal system processes

Participate in the Annual Performance Review process

Undertake other duties not specifically stated without altering the nature or level of responsibility

Qualifications

General knowledge of Tier I desktop hardware / software support

1-2+ years previous Tier I support

A+ certification is a nice to have

Excellent IT skills and computer literacy

Previous experience within a customer service role

Excellent organizational skills

Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone, and in writing

Ability to demonstrate practical troubleshooting and problem analysis techniques

Good attention to detail and ability to show initiative

Ability to plan and prioritize work load without supervision

Ability to prioritize, manage and perform under pressure to meet SLAs

Excellent knowledge of Customer Service best practices

Willingness to work flexibly and with enthusiasm

Ability to work in a dynamic, fast-paced environment

A highly motivated team player with the skills and ability to manage changing priorities

Our benefits package includes:

Comprehensive medical benefits

Competitive pay, 401(k)

Retirement plan

…and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

#LI-MW4