2nd shift - Production Server / DeskTop Administration - UC4 / IBM

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2nd Shift - Production Server / Desktop Administration - UC4 Scheduler

2nd Shift: Tuesday-Saturday (2:30pm-11pm cst)

The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to.

Primary Duties and Responsibilities

Focus on shifting the overall operational posture from re-active to pro-active

Analyze and report upon Production performance CI opportunities

Analyze and report upon Production capacity CI opportunities

Analyze and report upon Production critical-path processing CI opportunities

Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.

Monitor multiple applications and systems using approved software.

Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.

Report and document any processing anomalies utilizing approved software. (Service Now / Remedy)

Maintain processing records and logs

Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.

Technical Skills

Working knowledge of ITIL principles

Understands technical monitoring and metrics

Sophisticated understanding of enterprising technology

Understanding of Scheduling (UC4 / Control-M)

Network

Unix / Linux

Windows

Storage

Mainframe

MQ (stop / start / recycle)

Mature understanding of the relationship between software and hardware

Knowledge of Clearing and Finance industry

Knowledge of Application life cycle and deployment

Bachelor’s degree

5+ years of OS390 JCL and IBM utilities

5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favored.

5+ years working knowledge of an open systems scheduling product (UC4).

3 + years work knowledge of cloud environment

DevOps experience desired but not required.