Solutions Designer

Skills:

Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions

Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments

Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms

Demonstrated experience designing and supporting the development of prototypes and proof of concepts

Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues

Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments

Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities

Experience conducting diagnostics and determining methods to help incident management

Experience implementing AODA compliant solutions

Excellent analytical, problem solving and decision-making skills

Excellent communication skills, both written and verbal

Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations

Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete

Experience documenting processes and technical designs and updating build books

Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process

Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy

Experience with Agile scrum methodologies

Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps

Thorough understanding of SDLC, specifically DEV processes in agile development environments

Must Have:

5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code

Certified Salesforce Platform Developer I or equivalent experience

Salesforce Certified OmniStudio Developer

Salesforce Certified Experience Cloud Consultant

Salesforce Certified Administrator

Nice to Have:

Previous experience working in Government or Public Sector organizations is an asset.