Testing Site Partner

Who is an Amdocs leader?

At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data, and Cloud Services to mobile financial services, billing, and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on Snapchat, or send your images on Instagram, you get an excellent service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, T-Mobile, Bell and Telefonica, helping them build an outstanding new world for you where technology is being used in outstanding new ways every single day.

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In one sentence:

We are seeking a Testing Site Partner (TSP) who is responsible for the engagement of specific testing programs across one or more customers covering Sales and Delivery. The TSP will serve as the single point of contact, both for the customer and internally within Amdocs, to enable Customer and Amdocs’ success in delivery high quality programs to production and driving overall growth of Quality Engineering Services in the region.

What will your job look like?

Responsible for running the Quality Engineering program at one or more customers in Canada while aligning to the account strategy, as defined by the Customer Business Executive and Service Delivery Partner and based on customer requirements.

Manages the overall Quality at the Customer, while maintaining continuous alignment with strategic business objectives; defines program objectives priorities, ensures optimization and ongoing improvements are planned tracked and managed. Effectively resolves conflicts to enhance Business and Customer value towards the business KPI or strategic intent.

Ensures the testing team remains effective and engaged in a matrix (including onshore and offshore resources, other vendors, customer testers, etc.), by providing ongoing guidance and mentorship, to ensure comprehensive Quality coverage and certification.

Manages all service aspects of the testing P&L (with a focus on cost elements), based on the account governance guidelines.

Builds partnerships with the CBE and SP teams to maintain holistic, end-to-end services to the customers, while building direct relationships with relevant customer stakeholders to ensure objectivity of the testing services and to promote continuous growth, while ensuring a business-as-usual approach.

The experience you bring!

15+ years of experience in delivering testing services or project management execution with hands-on experience in Quality Engineering Concepts

4+ years in Technical Sales (positioning offerings/tools with Customers, articulating value, and/or consulting work)

Experience with customer engagement, relationship building and P&L management.

Strong knowledge and grasp of Quality Engineering industry tools, technology, and trends

Experience in managing projects in a global setup (multi-countries).

Experience in operating within a complex, multi-interface environment.

Why you will love this job!

Excellent chance to lead a team that works with cutting-edge technologies.

The opportunity to work with a team whose work directly impacts millions of end-users.

Work with the world’s leading telecommunication providers.

You will have a major influence on the strategic direction of the company.

Amdocs is an equal-opportunity employer. We encourage applicants from all backgrounds and are committed to encouraging a diverse and inclusive workforce.