Assistant Manager

Plaza Premium Lounge is the world’s first Pay-In Lounge open to all classes of travellers.

Entering a new era of travelling, economy class passengers can also enjoy first class lounge facilities at a very reasonable price.

Overall Responsibility

Responsible for overseeing the provision of services and leading the operations team with a smooth efficient service that meets the expectations of customers and act according to our company's standards.

Key Areas of Duties and Responsibility

Oversee and coordinate daily Front of House and Back of House operations of all lounges during the shift.

Monitor and ensure the service speed & quality are up to company standards.

Ensure all staff members are knowledgeable of products, such as the menu, services and overall information about the airport.

Audit units to ensure conformance with the company, government, and health authority standards regulations and codes regarding food storage, preparation, sanitation, and record keeping.

Supervise team members, tracking and measuring staff performance; conduct staff counseling and work closely with HR Department for disciplinary actions taken and follow up.

Monitor and check front of house (FOH) inventory and forecast weekly ordering.

Control operational costs and identify measures to cut waste.

Build rapports with customers and carry out PR activities so as to receive feedback from customers on their lounge experiences; resolve guests complain and give directions to tackle guests inquiries.

Study, review and issue A.l.

Perform necessary auditing to daily tractions, such as void transactions, and keep a track record for auditing.

Assist Lounge Manager / Operations Manager to analyze data and statistics of customer flow and pattern

Assist Lounge Manager / Operations Manager to lead focus groups, committees, and projects. Act as a bridge of communication between management & teammates and make timely and effective report as required.

Liaise with airlines for any necessary information.

Handle administrative duties including organizing employee rosters and duty assignments.

Monitor regular checks of all areas of the lounge to ensure a professional image.

Take initiative to identify areas for improvement and participate in continual improvement activities.

Undertake other jobs assigned from time to time.