Operations Officer

Position Title: Operations Officer II

Location: Markham, Ontario

Pay Rate: $22/hour

Start Date: June 17th, 2024

Contract Duration: 6 months

Work Schedule: Monday to Friday, 8:30am-5:00pm

Type: Hybrid (2 or 3 days on site)

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

Managing queues, sending out documents and checking documents to meet banking compliance standards, attend team meetings

Description:

The Business Signing Officer:

Opens new commercial deposit accounts

Processes account change requests for existing commercial deposit accounts (i.e. change in signing authority)

Opens additional accounts for existing customers via Letter Of Direction

Obtain/compile required supporting documentation

Follows AML, regulatory & legal compliance requirements

Job Requirements

Ability to multi-task and work in a fast paced, high volume environment

Ensure Service Level Agreements are adhered to at all times

Ability to work efficiently to meet individual and team driven benchmarks

Be conscientious and detail oriented in order to mitigate any risk to the bank

Ability to review and understand complex legal documents

Demonstrate a sense of urgency and commitment to provide quality customer service

Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution

Strong oral and written communication skills are essential

Ability to work closely in a team environment

Understand and apply operating policies and procedures

Ability to take ownership of a situation

Ability to quickly learn new systems and applications

Customer service experience considered an asset

MUST HAVE:

1. Fast-paced, multitasking, work well under pressure

2. Basic understanding of AML Compliance

3. Computer Savvy – MS Suites Excel: basic understanding

4. Typing speed min 60-65 wpm

5. Previous admin work/ previous Ops officer work – 2+ years

6. Strong oral and written communication skills

NICE TO HAVE:

1. Banking Experience/ Previous financial institution

2. Knowledge of Host applications and C3 considered an asset

3. Bilingual – French

EDUCATION: high school required. post-secondary would be an asset. 2+ years’ experience.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.