Salesforce Business Analyst

Location Address: Hybrid - Downtown Toronto – 2x / week (Mon & Wed) – need candidates in GTA

Contract Duration: 3 months

Possibility of extension

Schedule Hours: 9:00am-5:00pm - Monday-Friday; standard 37.5 hrs/week

Reason: Additional Support on current project - Need to backfill capacity to deliver RoadMap priorities in FY '24

Typical Day in Role:

• Works with key stakeholders within all business functions to align technology solutions with business strategies

• Gathers requirements from business units and translates those to programmers and developers

• Writes user stories on JIRA and documents artifacts through Confluence

• Perform user story mapping, create user journeys

• Help prioritize and refine product backlog

• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities

• Supports one or more highly complex business processes

• Works on multiple projects as a project team member

• Serves as a liaison between the business community (other BAs, business SMEs) and the IT organization (agile, scrum team, QA, product owner, developers) in order to provide technical solutions to meet user needs

• Working in an Agile/Scrum environment using Kanban methodology

Candidate Requirements/Must Have Skills:

1) 10 + years’ Business Technical/System Analyst experience - we want this person to be hands on with technical knowledge

2) 5+ years' configuration / Support experience with Salesforce

3) 3+ years’ experience with Financial Service Cloud (FSC)

4) 3+ years’ experience with Data Modeling, Data Mapping and creating Data Dictionaries

Nice-To-Have Skills:

• Salesforce Certifications - Salesforce Admin Certification is a huge plus and will be prioritized*

• Experience producing Swimlane Diagrams, User Journeys, UI Mockups & Wireframes

• Experience leading a BSA team for an end-to end delivery, implementation, or digital transformation project

Education:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required

• Salesforce Certifications - Salesforce Admin Certification is a huge plus and will be prioritized*

Best VS. Average Candidate:

Communication skills are really important here, need to be able to articulate knowledge well; host and lead meetings; best would have experience leading a team for an end-to end delivery, implementation, or digital transformation project; strong recent Salesforce experience.

Candidate Review & Selection

• 1 Step Process: 1 Video MS Teams Interview – 1 hour – with HM, potentially 1 other BA lead