Store Operations Support Specialist (Operations Assessment Team)

Job Description

Job Description

Previously titled: OER Coach, Ops Support Coach

Must be able to relocate. The position is located in Cincinnati, Ohio.

Coach store Team Members, Franchisees, and Marketplace Team Leaders to improve store performance.

Provide hands-on training during evaluations.

Provide positive, constructive, and actionable feedback.

Identify operational gaps and make recommendations on areas for improvement.

Act as a resource for information to the marketplace.

Assess and share best practices.

Conduct Operations Evaluations in all domestic Corporate and Franchise stores.

Understand, interpret, uphold, and enforce standards, policies, and procedures.

Evaluate all systems in stores to ensure proper compliance against DPLLC Standards and procedures.

Evaluate all stores in assigned area multiple times per year.

Facilitate educational programs on operations evaluation and improvement.

Teach classes to Franchisees and General Managers.

Partner with Area Leaders/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in assigned area.

Educate marketplace on current and revised standards in a proactive manner.

Perform calibration visits with marketplace leaders.

Special Projects

Provide feedback and recommendations to WRC leadership.

Participate in special programs such as Domino’s Pizza Prep School.

Support key WRC leadership and marketplace initiatives, such as awards programs or reference checking

Gather and provide specialized data upon request.

Support the testing and roll-out of new products.

Administrative

Maintain a consistent and direct link to WRC, Marketplace leaders, and Franchisees with timely and accurate communications.

Utilize store data and provided technology to effectively plan store visits.

Schedule all travel in the most cost effective manner.

Utilize available reports and data to ensure store visits are completed on schedule.Qualifications

Minimum 1 year as General Manager of a Domino’s Pizza store, 2 years preferred

Bilingual in Spanish Preferred

High School Diploma required

Experience as a multi-unit supervisor, Operations Trainer, or AL-Fran Ops preferred

Role model operator with a history of exceptional evaluation scores

Ability to work independently and be results-oriented

Thorough understanding of Domino’s Pizza standards, policies, and procedures.

Appropriate level of computer and technology skills. (Microsoft Office, Pocket PC)

Ability to give constructive feedback and diffuse volatile situations

Outstanding verbal and written communication skills.

Strong presentation, interpersonal, and organizational skills.

Effective coaching and motivational skills, professional demeanor

Ability to travel 75- 85%, including overnight travel

Willingness to work 3-4 weekends per month

Additional Information

All your information will be kept confidential according to EEO guidelines.