IT Field Technician

Job Description

IT Field Technician is crucial to the maintenance and development of cybersecurity, compliance, and legal directives of the company. This role will be assigned specific IT projects by the IT Director spanning all locations and reporting project progress and completion directly to executives within the company. IT Field Technician will also be responsible for performing in-house and remote troubleshooting and deploying as a field resource. REQUIREMENTS AND QUALIFICATIONS

2 - 4 years of experience as a Helpdesk Technician

Bachelor’s Degree

Certified in at least 1 of the following: CompTIA A+, Net+, Sec+, Routing and Switching, CCNA

Excellent verbal and written communication

Experience managing projects and deploying, managing, and maintaining complex network systems, hardware, and software

Experience working independently in a high-profile, high-pressure environment.

Experience being the "go-to" person for all technical issues

30 – 50% travel of travel is required (Beverly Hills, Westlake Village, San Diego)

California Driver’s License and be insurableDUTIES AND RESPONSIBILITIES

Plan, organize, control, and complete IT Projects

Answering support requests sent to the Helpdesk via email, text, and phone calls

Maintain, follow, and adhere to Helpdesk policies being implemented by the Helpdesk Manager

Report Directly to Executive Staff on Projects assigned by IT Director

Act in alignment with user needs and system functionality to contribute to organizational policy

Identify problematic areas and implement strategic solutions in time

Coordinate efforts with 3rd party IT resources for local support outside Los Angeles

Provide technical expertise and assistance for future IT projects

Responsible for continuous Customer Service Improvement Planning

Deploy and configure desktop computers, laptops and cell phones

Manage and support all audio/visual equipment

Maintain a high level of professional personal appearance and conduct

Perform other job-related duties as assigned by corporate management

EMPLOYEE BENEFITS

Health, Dental, Vision coverage for employee

401K Plan

Paid training, growth opportunities

Employee vehicle purchase plans

Discounts on products and services

Long term job security

COMPENSATION: $27.00/ hr.

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.