Operations/Customer Service Agent

Job Description

Company Description

We recruit, train, and retain the very best logistics and technical experts the world over.

We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.

Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.

For more information on the company, please visit our website:

Description

Major Duties and Responsibilities

Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight.

Track/trace shipments, & locally coordinate shipments through to delivery by due date.

Perform timely updates to shipment status' and communicate them to customers and other branch locations.

Respond timely and accurately to customer pickup and quote requests.

Qualifications

Minimum Qualifications:

High School Degree or equivalent required

Successful candidates must pass a background check

Must be legally authorized to work in the United States

Must not require future sponsorship for employment visa

Fluent in English, both written and verbal

Must have the ability to work overtime in support of the department’s needs

Must be able to commute to the city of Honolulu, Hi

Desired Qualifications:

Good computer skills (Word, Excel)

Ability to prioritize work, while working under pressure and multi-tasking

Strong organizational skills

Aptitude for math and accounting with a strong attention to detail

Ability to work independently and in a collaborative team environment

Excellent written, verbal, and interpersonal communication skills

Has a demonstrated strong work ethic, and reliability

An understanding of or experience with logistics networks is a plus

Reporting Structure

Lead Agent, Supervisors and Manager

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long-Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Hourly rate range $19.50-$22.50 per hour