Mortgage Client Coordinator Specialist

Job Description

We are searching for an Account Coordinator who has experience in servicing Mortgage or Lending vendor clients and has exceptional customer service skills. This candidate will communicate with new and current customers through phone, email, and our different servicing platforms to service and status their appraisal reports. Account Coordinators will also be communicating with appraisers, title companies, and mortgage professionals throughout this servicing process.

This job also includes:

Working with assigned clients to determine needs and provide resolutions when necessary

Staying current on company products and services

Maintain client details within our platforms

Maintain up to date client knowledge

Achieve goals provided by manager

Internal meeting participation

Daily resolution of action items

Participate in company training and other workshops when applicable

Updating and reporting

Demonstrate all company Core Values:

Sense of Urgency

Dig Deeper

Positive Attitude and a team player

Customer Focused

Continuous Improvement

Requirements:

Organized and high attention to detail

Excellent communication and customer service skills

Highly accountable, flexible, and effective under pressure in a fast-paced environment

Strong ability to work well in a team environment

Degree or experienced in mortgage industry knowledge preferred, but not required.

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Job Posted by ApplicantPro