Appointment Center Agent

About SAC Health:

SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.

SAC Health's Core Values:

Quality Healthcare - providing patient-centered, culturally-sensitive, equitable care that is safe, timely, effective, efficient, while seeking to prevent illness & disability

Teamwork - working together to achieve a common goal, with a willingness to serve each other in a Christ-like manner

Wholeness - ministering to the spiritual, physical, mental & emotional needs of others

Integrity - living & working in an authentic, honest way that inspires trust

Compassion - engaging with the needs & suffering of others, out of concern for their well-being

Excellence - striving to exceed expectations for our patients, community, & staff

Humble Service - caring with a kind & selfless spirit

Respect - holding others in high regard by empowering them to reach their God-given potential

DESCRIPTION:

The Appointment Center Agent is primarily responsible for answering inbound calls for all of SAC Health departments in a positive, timely, and professional manner. Schedule, confirm, cancel, and amend appointments as well as verify, update, and/or correct insurance information in the company provided computer system and software. The agent will also perform other tasks and duties as assigned by the department Lead, Supervisor, Manager, and/or Director.

Schedule: 5 days per week, 8 hours per day

ESSENTIAL FUNCTIONS AND DELIVERABLES:

Answer inbound calls in a warm, friendly, and timely manner.

Brand each call according to SAC Health's expectations and standards

Communicate with patients and staff in a clear tone, pleasant language, and positive attitude.

Provide accurate information for all inquiries regarding appointment information, appointment location, and doctor assignment and availability.

Schedule, cancel, and amend appointments in the company provided computer system and software for all of SAC Health patients and departments accurately.

Validate, update, and/or correct insurance information in the company provided computer system and software as needed for all of SAC Health patients

Confirm eligibility status on a variety of payer sources when scheduling appointments.

Verify patient demographics, authenticate the caller, and collect pertinent billing information.

Demonstrate the ability to be culturally sensitive and respect diversity, work effectively and with individuals of different cultures and socioeconomic status; Passion for service.

Other duties as assigned.

QUALIFICATIONS:

Education: High school diploma or equivalent required. Medical terminology and additional studies in business preferred.

Licensure/Certification: Medical Assistant Preferred, but not required.

Experience: Minimum of one year of experience in a Call Center/Appointment Center and/or in front or back medical office preferred. As a requirement of this position, you must receive EPIC certification for the module you have been hired into.

Essential Technical/Motor Skills: Telephone skills and computer competency required. Ability to calculate figures and amounts such as discounts and percentages is required.

Interpersonal Skills: Effectively communicate with all levels of personnel, students, and patients by phone, in writing and in person. Must be able to read, analyze and interpret procedures from various payer sources. Must possess basic writing skills.

Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

Full Benefits Package:

PTO and Sick Leave Plans

Medical / Dental / Vision package

Monthly Health Insurance Premium Rates among the lowest in the industry

Retirement Account with up to 8% employer contribution

Employer-paid Life Insurance

Fitness Facility access

9 Paid Holidays

1 Paid Birthday Holiday

EEO

SAC Health complies with applicable Federal and State civil rights laws and does not discriminate based on race, color, national origin, age, disability, sex, sexual orientation or gender identity.