Emergency Dispatcher

Salary : $49,504.00 - $57,678.40 Annually

Location : New Braunfels, TX

Job Type: Full Time

Job Number: 00700

Department: POLICE

Division: Police/Support Services

Opening Date: 05/08/2024

Closing Date: 6/30/2024 5:00 PM Central

Job Summary

Under general supervision, responds to emergency and non-emergency calls for law enforcement, fire and emergency services; identifies and dispatches appropriate public safety units, and gathers and relays critical information.

Primary Duties and Responsibilities

The following duties ARE NOTintended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Provides dispatch services for multiple City departments; follows and complies with New Braunfels Police Department (NBPD) policies and procedures to assure the safety of Police Officers, Firefighters, other emergency services personnel, and the public.

Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services officers in a concise, organized and understandable manner; notifies critical incidents to City personnel as required.

Provides information, instructions and assistance to the public within scope of authority.

Provides dispatch services for multiple City departments; keeps track of a wide variety of law enforcement and emergency services agencies, resources, personnel, incidents and trends.

Provides detailed call information to officers as needed; maintains status and awareness of NBPD patrol unit locations; monitors message traffic and relays information to Officers.

Performs inquiries and criminal history checks for Officers through National Crime Information Center (NCIC), and Texas Law Enforcement Telecommunications System (TLETS).

Enters emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs law enforcement and criminal justice system information into the TLETS & NCIC computer system as directed; enters and processes data for records, reports, forms, and files; maintains and updates records, files, and system databases ensuring accuracy; queries databases, collects statistical data and compiles data for reports.

Contacts and communicates with other law enforcement, agencies, jurisdictions, and emergency services agencies for additional information and resources as needed, and relays information regarding incidents; maintains a variety of law enforcement and emergency services agencies, resources, personnel, incidents, and trends.

Receives and sends information to and from other agencies and jurisdictions.

Maintains the absolute confidentiality of all records and information.

Performs other duties as assigned or required.

Education, Experience, Licenses and Certifications

High school diploma or GED, AND one year of customer service experience, preferably in a high volume call center; OR an equivalent combination of education and experience. Experience with Spillman CAD/RMS preferred. Must be able to pass a typing test with a minimum of 22 words per minute. Some college education is preferred. Must be able to read, speak, and write English fluently.

Other Requirements:

This position requires maintaining absolute confidentiality of all records and information. Therefore, you will be required to submit to a pre-employment polygraph examination as part of the pre-employment screening process.

Required Licenses or Certifications:

Must obtain or be able to obtain a Texas Commission on Law Enforcement (TCOLE) Telecommunicators License, certificates in Emergency Medical Dispatch, and TLETS/NCIC systems within one year of date of hire.

Knowledge, Skills and Other Requirements

Ability to learn and follow City policies and procedures.

Police Department policies and procedures.

Personal computers, and related law enforcement communications equipment.

Local and regional geographical area, road systems, and the locations of landmarks and buildings.

Principles of record keeping, case files and records management.

Legal system and law enforcement agency terminology.

Applicable state and Federal rules, codes and regulations;

Modern public safety principles, procedures, and operations.Required Skill in:

Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.

Obtaining accurate information from hostile or emotional callers.

Communicating clearly and concisely and relaying details accurately.

Recalling names, numbers and locations, and reading maps quickly and accurately.

Operating a personal computer utilizing specialized software, and entering information into a computer system with speed and accuracy.

Public relations and customer service.

Effective communication, both verbal and written.Physical Demands / Work Environment:

Work is performed in a fast paced, high volume call center environment; subject to sitting, standing, bending, and reaching for extended periods of time; and ability to safely pull, push, lift, and carry items weighing up to forty (40) pounds.

May be required to work immediately before, during or after an emergency or disaster.

NOTE: This position is designated safety and/or security sensitive.

The City of New Braunfels offers a cost effective comprehensive benefits package to all full-time employees. Some of our benefits are also available to our part-time regular employees.

To learn more about our compensation and benefits, please visit our page.

01

Do you have a high school diploma or GED equivalent?

Yes

No

02

This position requires maintaining absolute confidentiality of all records and information. Therefore, are you willing to submit a pre-employment polygraph examination?

Yes

No

03

Please provide your Driver's License number and State of issuance.

04

Please provide your date of birth. This information will be used for background check purposes ONLY. (This is confidential)

05

Tell us about your experience with technology - what software programs/computer systems you are proficient in (Microsoft Office, TLETS, NCIC, CAD (Computer Aided Dispatch), etc.)?

06

Do you have one year of customer service experience, preferably in a high-volume call center?

Yes

No

07

Tell us anything that highlights your skills, talents, or outside interests.

08

What experience do you have with organizational and planning skills and managing multiple priorities? How do you approach problem-solving?

09

Have you used marijuana in the past 3 years?

Yes

No

10

Have you used any illicit substance (cocaine, heroin, methamphetamines) in the past 10 years?

Yes

No

11

This position is subject to pre-employment drug testing. Are you willing to submit to a pre-employment drug testing?

Yes

No

Required Question